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IT operations

Resolve IT issues with AI helpdesk agents

Automate the resolution of common IT issues, support ticket management, and provide solutions to user queries. Improve response times and focus on complex challenges.
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Outcomes

Drive real results in IT operations

Automate routine IT tasks and improve efficiency, cost savings, and employee satisfaction. AI helpdesk agents can integrate into knowledge management bases and ticketing systems to deliver accurate responses and reduce resolution times by 40-60%. Relevant for CIOs and CTOs.
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 Reduce IT operations costs

Cut IT costs by automating tasks, optimizing infrastructure, and improving IT decision-making.
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Speed up IT issue and ticket resolution

Optimize IT ticketing from intake to resolution using data, intent detection, and smart routing.
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 Improve self-service resolution rates

Enable always-on intelligent support, boosting self-service resolution and employee empowerment.
Løsninger

Finn den riktige KI-tilnærmingen for organisasjonen din

Kjøp, utvid, bygg eller inngå samarbeid for å oppnå transformative KI-fordeler.
Kjøp forhåndsbygde løsninger

Microsoft 365 Copilot

Transformer arbeid ved å bruke en kraftig KI-assistent med innebygd sikkerhet på bedriftsnivå.
Mer informasjon
Utvid og tilpass

Microsoft Copilot Studio

Bygg og tilpass KI-agenter for å uvide funksjonene til Microsoft 365 Copilot.
Mer informasjon
Bygg dine egne løsninger

Microsoft Foundry

Utform, tilpass og administrer KI-apper og -agenter i skala.
Mer informasjon
Finn partnerløsninger

Microsoft Marketplace

Driv KI-transformasjonen med KI-løsninger fra bransjeledende partnere.
Mer informasjon
Utforsk løsninger for kunstig intelligens
CUSTOMER STORIES

Discover how organizations are using AI for IT operations

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“Compared to preparing documentation from scratch or searching for information manually, with Copilot, our IT team saves between 10% to 50% of time."
Daniel Ivanov, Director of Corporate IT, Paysafe
Solutions
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“With Power Platform, we’re not only saving money, we’re helping drive a renewed joy of innovation across the company.”
Alla Gogerman, IT Leader, Intelligent Process Automation and Digital Productivity COE, PG&E
Solutions
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“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”
Jordan Bardwell, Manager, Rapid Development and Innovation, Epiq
Solutions
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“The largest opportunity for years, has been to automate time entries as it’s redundant administrative work. Now, 80% of AI recommended entries are used.”
Mark Alayev, Chief Executive Officer, Thread
Solutions
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RESOURCES

Take the next step in your AI journey

  1.
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Azure AI solutions

Streamline operations, enhance security, and optimize performance with AI.
Learn more
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Microsoft Scenario Library

Transform scenarios across your organization with AI.
Explore scenarios
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Understand the business impact of AI

Get resources for a successful AI adoption and implementation journey.
Find resources
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