Embrace agent availability to reduce customer wait times
In the realm of customer service, one enduring pain point affects both customers and service providers: the uncertainty of agent availability.
IT decision maker
Discover the latest updates, expert insights, and practical tips on leveraging Dynamics 365 to drive business success. Learn about new features, best practices for system management, and success stories from businesses using Dynamics 365. Enhance your decision-making with valuable content tailored for IT decision makers.
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Best Practices for Offline Mode in the Field Service mobile app – Part 1
This is a 3-part blog series aimed to get the maximum benefits of using the Field Service mobile application in the ‘Offline’ mode. -
Transform technician experience with the new Field Service Mobile UX
This blog details the new capabilities on how technicians can benefit from this new streamlined experience, which cuts down the number of taps required to complete a booking in nearly half! -
Use Application Insights to diagnose conversations in Dynamics 365 Customer Service
Application Insights, an extension of Azure Monitor, provides greater visibility into conversation-based operational telemetry in Dynamics 365 Customer Service. -
E-Documents as a Global Solution for Business Central
Business Central introduces a new global feature – Electronic Documents. -
Solve case creation issues using the enhanced activity monitor tool
The activity monitor tool provides recommendations to administrators with steps to avoid future case creation issues by making changes to the rule configuration. -
Announcing Commerce Copilot in Site Builder
Dynamics 365 Commerce is thrilled to announce the preview of ‘Commerce Copilot’. -
Working With Field Service Mobile Customizations
The Power Platform also offers significant customization opportunities in Field Service Mobile. -
Try the new outbound dialing experience in Dynamics 365 Customer Service
The October release of Dynamics 365 Customer Service features a more intuitive, streamlined, and efficient outbound dialing experience. -
Announcing Unified Trial and Developer Environments for Dynamics 365 Finance and Operations apps
Over the last couple of years, customers have been increasingly seeking faster and low-code extensibility options to complement their core Dynamics 365 business software. -
Adding Regional Formats to Reports in Business Central
Business Central 2023 release wave 2 introduces regional formats for reports, which adds a new dimension of customization for reports. -
Extend your Dynamics 365 skills at the second Power Platform Conference this October in Las Vegas
Join us at the second annual Power Platform Conference, sponsored by Microsoft, October 1-6 in Las Vegas!
