How to build a modern field service organization
Field service organizations have traditionally operated under the break-fix model—that is, responding to a device failure after the customer reports an issue.
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Customers share their stories on migrating to Dynamics 365
At some point, we’ve all experienced regret over not doing something. -
Delivering a seamless commerce experience: Unlocking omnichannel retailing with intelligent order management
The momentum of e-commerce continues. In fact, McKinsey & Company has stated that e-commerce shopping has 30 percent higher penetration than pre-COVID-19 pandemic, and that this pandemic has also accelerated e-commerce growth by five years. -
The future of customer engagement is bright with Microsoft and Nuance
This post is co-authored by Tony Lorentzen, Senior Vice President and General Manager Intelligent Engagement, Nuance. -
The CX Dilemma: 4 pivotal questions every CX leader must ask
We understand that for customer experience (CX) leaders everywhere, this feels like a precarious time. -
Microsoft Dynamics 365 at Gartner Supply Chain Symposium Xpo™ 2022
Although the pandemic exposed our supply chain fragilities, there are other factors that will continue to disrupt our supply chains for the foreseeable future. -
Microsoft Dynamics 365 at Gartner CFO & Finance Executive Conference
This June 6 to 7, 2022, we are excited to attend and exhibit in person at the Gartner CFO & Finance Executive Conference. -
3 reasons to not delay your migration to Dynamics 365 in the cloud
The “changing technology landscape” has become a common trope when discussing the cloud. -
Dynamics 365 Business Central now includes a Shopify connector
Last October, we announced a new partnership with Shopify to help our customers create a better shopping experience. -
Microsoft Dynamics 365 at Hannover Messe 2022
We are excited to return to Hannover Messe in person this year between May 30, 2022 and June 2, 2022. -
3 advantages of composable applications to empower supply chain network innovations
Manufacturing supply chains are experiencing a post-pandemic paradigm shift. -
Dynamics 365 Sales release wave 1: Simplifying the things that matter
Selling isn’t easy. If you were to take five minutes to ask a salesperson what makes selling so challenging, you’d quickly find that you don’t have nearly enough time to cover it all.
