Expanding our vision for retail with Dynamics 365 at NRF 2020
Retailers experienced more change in the last decade than nearly any other industry, a trend that is not likely to slow as we enter 2020.
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How virtual agents transform the customer experience
We often hear the phrases customer experience and customer engagement used interchangeably. -
Nonprofits optimize donor engagement with Dynamics 365 Customer Insights
Nonprofit organizations rely on donors and volunteers to sustain and expand their missions. -
How to fight the three biggest fraud threats in e-commerce purchases
Most of us don’t think twice about making purchases online, whether we’re ordering books and media, grocery deliveries, or big-ticket items like appliances. -
Dynamics 365 and Power Platform timeline for the 2020 release wave 1
Key dates for the upcoming release wave As the business environment rapidly changes, we’re dedicated to proactively delivering new capabilities to enable our customers and partners to drive toward strong business outcomes. -
Dynamics 365 Customer Service adds Facebook Messenger capabilities
Starting today, service teams can connect with customers using Facebook Messenger, the latest digital channel for Microsoft Dynamics 365 Customer Service. -
Upcoming changes to the Cloud Business Applications competency
When an organization consults a Microsoft partner to implement, deploy, or manage a cloud solution like Dynamics 365, they expect to receive world-class service, business acumen, and technical expertise. -
Building a more successful workforce with Dynamics 365 Human Resources
Microsoft delivers solutions that enable businesses to build winning teams and create a workplace where people can succeed. -
Microsoft Forms Pro updates help improve customer feedback management
According to the Customers | The Future of B-to-B Customer Experience report by Walker Information Inc, by 2020, analysts predict that customer experience will outpace price and product as a key brand differentiator. -
Using AI to better understand and engage your customers
Artificial intelligence (AI) has been around for some time now. -
Formulas for success with Dynamics 365 and Power Platform
No two organizations are alike, and neither are the solutions needed to achieve meaningful business results. -
Smart cities: Innovation, inclusion, and IoT
This week, at Smart City Expo—in Barcelona—we’re excited to showcase new innovations that will transform Smart City programs worldwide.
